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New to Van’s Foods and have some questions for us? We thought you might! To help you out, we’ve pulled together a list of frequently asked questions.

Still not finding what you’re looking for? Send us a message through our contact form and we’ll help you find the specific information you are looking for. Or, drop us a line at 1-800-323-7117.

Company Information

Do you have any coupons available?

From time to time we have fun promotions on our Facebook page where you can find coupons for our products. Be sure to like Van’s Foods Facebook Page and become a fan so you don't miss out. We also encourage you to join Van’s Foods eClub. We send our subscribers special offers including coupons, the latest news about new products and other healthy living tips. Click here to sign up: Van’s eClub.

How can I reach someone in the Consumer Relations department?

Please visit our Contact Us page and use the form to send us a question or comment via email. You can call us toll-free at: 1-800-323-7117. Please leave us a message and we'll get back to you within 24 hours.

Allergy/Special Diet Information

Are your products produced in a facility that contains peanuts or tree nuts?

Van’s Foods Gluten Free Waffles, 8 Whole Grains Waffles and Power Grains Waffles are nut-free, but are made in a facility that processes peanuts and tree nuts. Van’s Foods practices good manufacturing processes in order to prevent cross-contamination of allergens. You are welcome to email us at consumeraffairs@vansfoods.com if you have additional questions.

Are your products produced in a gluten free facility?

Van’s Foods gluten free products (waffles, pancakes, crackers, and bars) are not produced in gluten free facilities but are manufacturing practices, as described below, prevent cross contamination. However, all our gluten free products are certified by the Gluten-Free Certification Organization and carry the GFCO logo on the front of package to identify the certification. Visit the GFCO website at www.gfco.org

for more info on their independent certification process. Van’s Foods and our manufacturing partners follow good manufacturing practices and cross-contamination prevention practices. These practices include:

- Test incoming ingredients to ensure they meet our standards
- Thorough sanitation of equipment used in the production of our gluten free products
- Strict segregation of ingredients used in our gluten free products
- Production in an allergen-controlled area within our production facility
- Regular testing for the presence of gluten in our gluten free products

Do you use gluten free oats?

Yes, we only use gluten free oats in our gluten free products. Each product is certified by the GFCO so you can be assured that these are safe (and yummy) to eat. Check for the GFCO logo on the front of the package and visit the GFCO website at www.gfco.org for more information on their independent certification process.

Ingredient Definitions

Does Van’s Foods use artificial flavors?

Absolutely not! Our products contain no artificial flavors. All our ingredients are clearly marked on our labels.

What are "natural flavors"?

Here at Van’s Foods, we believe in using better-for-you, simple ingredients and we do not use artificial flavors, colors or preservatives in any of our products. Like many food companies, we do use natural flavors in some of our products.

Natural flavors are made from ingredients that are found in nature such as milk, fruits, juice, vegetables, spices, and grains that are roasted, heated, or subjected to other common food processing that will enhance the development of the desired flavor. We source our natural flavors from companies that comply with the requirements established by U.S. Food and Drug Administration (FDA), including the requirement to provide a certification that the products may appropriately be labeled as "natural flavors.”

Product Questions

Are any of Van’s Foods products vegan?

Currently, several of Van’s Foods frozen products are free of meat, fish, seafood, eggs, dairy and honey. These products are: Gluten Free Original waffles, Gluten Free Blueberry waffles, Gluten Free Apple Cinnamon waffles, Gluten Free Ancient Grains Original waffles, Organics Original waffles, Organics Blueberry waffles and Gluten Free Original pancakes.

Is the canola oil in your waffles non-GMO?

Yes.  All our waffles are made with expeller pressed non-GMO canola oil that is verified by the Non-GMO Project.

What is the shelf life of Van’s Foods products?

Please refer to the "Best By" date on Van’s Foods product packaging.

What is Van’s Foods take on GMOs?

We recognize that GMOs are an important issue for many of our customers and we work closely with the Non-GMO Project, which has the only uniform, industry-wide standard and verification program, to verify our non-GMO product status.

Where can I find Van’s Foods products?

You can find Van’s Foods delicious products in most natural foods stores, grocery stores and super centers. Please use our store locator to find the stores near you that carry Van’s.

Which of Van’s Foods products are gluten free?

We offer a wide variety of gluten free products including: 

Gluten Free Waffles: Gluten Free Waffles Original, Blueberry, Apple Cinnamon and Ancient Grains
Gluten Free Pancakes: Original

Van’s Foods is always adding new products, so please visit our product page for the most up to date information including product ingredient and nutrition statements.

Which of Van’s products do not contain dairy or egg?

Many of Van’s Foods products do not contain dairy or egg, including our Gluten Free waffles, 8 Whole Grain waffles, Organic waffles and Gluten Free pancakes. Please visit our product page for the most up-to-date and complete information on nutrition, ingredients and allergens for all our products.

Which products are Non-GMO Project verified?

The following Van’s Foods products are verified by the Non-GMO Project:

· 8 Whole Grains Multigrain Waffles
· Gluten Free Ancient Grains Waffles
· Gluten Free Apple Cinnamon Waffles
· Gluten Free Blueberry Waffles
· Gluten Free Original Waffles
· Protein Waffles
· Pancakes Homestyle
· Gluten Free Original Pancakes 
· Protein Pancakes

We have many additional products in the process of being verified and will continue to share the good news as more and more Van’s Foods products are verified in the near future. 

We will continue to work with the Non-GMO Project as we strive to achieve third party verification of all Van’s products, just as we worked with Gluten-Free Certification Organization (GFCO) over the past two years to certify all Van’s gluten free products and with Quality Assurance International (QAI) to certify all Van’s organic products.

Voluntary Product Recall

Why Did Van’s voluntarily recall certain packages of product?

This recall was initiated in an abundance of caution due to potential presence of wheat in certain products labeled as gluten-free.

How do I know if my product is affected?

This recall ONLY affects Van’s Gluten Free Original Waffles with Lot Code UW40193L and expiration date of 1/19/2024.

How did this happen?

The recall was initiated after it was discovered that wheat-containing product was distributed in packaging that did not reveal the presence of wheat. Subsequent investigation indicates that the problem was caused by the inclusion of a limited number of cartons for Van’s Gluten Free Original Waffles with a pallet of cartons intended for wheat containing products. Immediate steps were taken to prevent recurrence.

I have an affected product in my possession. What should I do?

Anyone who has a recalled product in their possession should dispose of it immediately or return it to the place of purchase for a refund. Consumers who purchased a recalled product may contact Van’s Consumer Affairs at 1-800-323-7117 Monday through Friday from 8:00 am – 5:30 pm CST or via our website at www.vansfoods.com/about-vans/contact-us

How did Van’s communicate the recall to consumers?

Van’s issued a press release to media outlets nationwide on 7/3/2023. Subsequently, a number of outlets published details on Van’s voluntary product recall to their audiences.